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ITIL Process Map v3 for
Microsoft Visio™
covering the complete
ITIL v3 Service Lifecycle |
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Product Description:
ITIL Process Map v3 for MS Visio
The version of the ITIL Process Map v3 specifically for MS Visio featuring ITIL-specific Master Shapes and Stencils, as well as an Access database used as a central repository for the various ITIL acronyms, process definitions and roles.
- ITIL Coverage and Version: Complete coverage of the ITIL v3 core volumes Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
This includes completely revised versions of all processes known from ITIL V2.
- Platform / Environment: Microsoft Visio™ from version 2003 onwards
(no Visio licence included);
- Language Versions: English; German
When using the ITIL templates for Visio in your ITIL and ISO 20000 initiatives you are not subjected to any restrictions - as with any process model created by yourself, all files and objects are able to be added, changed or deleted.
Contents:
ITIL Process Map v3 for Visio
ITIL Reference Process Models for Visio
Process Overviews and detailed process templates in four layers illustrate the interrelations of processes and allow to navigate to the next level of detail.
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Level 0 Template: The ITIL v3 Service Lifecycle
The ITIL v3 core processes and their interrelationships on one single page. This is the main entry point into the more detailed Visio process model. |
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Level 1 Templates: ITIL v3 Core Disciplines
A set of 5 MS Visio Overview Diagrams for each of the ITIL core volumes, illustrating the ITIL v3 big picture. |
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Level 2 Templates: ITIL v3 Main Processes
A set of 20 Overview Templates for the ITIL v3 main processes (e.g. Change Management). The Visio diagrams show on one single page what an ITIL v3 process is about. The viewer is able to zoom in on the detailed process descriptions. |
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Level 3 Templates: ITIL v3 Process Details
The ITIL Process Map v3 for Visio comprises 104 detailed process flows (Event-Driven Process Chains - EPCs) for all ITIL v3 processes. The Visio ITIL EPCs contain:
- a complete view on all process inputs and outputs
- detailed activity sequences
- responsibilities for the activities, indicated by ITIL roles
- linked checklists and document templates
- a short description of the process objectives
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Additional Reference Diagrams of the Visio Process Map V3
Additional diagrams offer direct access to the different object types used in the Visio process models:
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Reference Templates: ITIL Glossary/Data Objects
The ITIL Glossary contains the ITIL terms and acronyms - information objects which are used in various parts of the Visio ITIL reference models to define process in- and outputs. Whenever information objects are needed within the Visio process models, they can simply be picked from this repository. Every information object features an ITIL compliant definition. |
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Reference Templates: ITIL Processes
For each of the ITIL v3 core volumes, all processes and sub-processes are depicted in a hierarchical way on one single page. The MS Visio process indices make it possible to see at a glance what processes are there. All process templates are directly accessible from this page via links. |
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Reference Templates: ITIL Roles
The ITIL Process Map v3 contains an inventory of all the ITIL standard roles, complete with their descriptions.
The ITIL roles are used within the detailed process templates to illustrate the responsibilities for performing single activities. |
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Front Page
A Front Page offers direct access to the various Visio reference models and accompanying documents. |
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Legend
A legend page explains the different types of shapes used in the Visio process models. |
Checklists/ Document Templates
80 checklists in Microsoft Word¹ format are used to enhance the Visio process flows, describing some aspects of a process in more detail if necessary.
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Example:A checklist "CAB Agenda" is provided as part of the Change Management process to further explain the typical responsibilities of the Change Advisory Board. |
Accompanying Documentation of the Visio ITIL Process Map
Additional documents help to get started with ITIL and the ITIL Process Map v3 for Visio.
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Introduction into ITIL and the Visio ITIL Process Map v3
This document contains a brief introduction into ITIL and explains how the ITIL Process Map V3 for Visio was created from the ITIL books. |
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Implementation Guide
ITIL implementation projects are characterized by a typical course of action, independent of the size of the company and its core business. This made it feasible to devise a time-tested project blueprint which can serve as a guideline for a wide range of ITIL and ISO 20000 initiatives. |
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ITIL Process Metrics (Key Performance Indicators - KPIs)
Process Owners use objective quality criteria to assess whether their processes are running "well". To support the selection of suitable KPIs, the ITIL Process Map v3 for Visio contains a choice of suitable metrics for the most important ITIL processes. |
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PDF Quick ReferencesAdditional PDF documents can be used as printouts to have quick access to the following information:
- ITIL v3 Glossary
- ITIL v3 Roles
- ITIL v3 Process Descriptions
- ITIL v3 Checklists
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Factsheet and Product Specification: Visio
ITIL Process Map v3
Additional Information:
ITIL Process Map v3 for Visio
1 -"Microsoft“, "Visio" and "Word“ are registered trademarks of Microsoft Corp.
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office. IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce.
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