ESP-ITIL - Home Page
     ITIL® v3  
ITIL templates for QMAP ITIL Process Map v3 for

QMAP/QViS¹ Professional

covering the complete
ITIL v3 Service Lifecycle

Product Description: ITIL Process Map v3 for QMAP/QViS¹ Professional

The version of the ITIL Process Map v3 specifically for QMAP/QViS¹ was created in cooperation with our partner IT Process Maps. It contains the full range of our ITIL v3 processes as QMAP-ready templates and is designed to make optimum use of the specific QMAP / QViS¹ features.

  • ITIL Coverage and Version: Complete coverage of the ITIL v3 core volumes Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
    This includes completely revised versions of all processes known from ITIL V2.
  • Platform / Environment: QMAP/QViS¹ Professional version 6.1.5, or higher (no QMAP/QViS¹ licence included)
  • Language Version: English

When using the ITIL templates for QMAP/QViS¹ Professional in your ITIL and ISO 20000 initiatives you are not subjected to any restrictions - as with any process model created by yourself, all files and objects are able to be added, changed or deleted.

Contents: ITIL Process Map v3 for QMAP/QViS¹ Professional

ITIL Reference Process Models for QMAP/QViS

Process Overviews and detailed process templates in four layers illustrate the interrelations of processes and allow to navigate to the next level of detail.

ITIL Template: Service Lifecycle

Level 0 Template: The ITIL v3 Service Lifecycle

The ITIL v3 core processes and their interrelationships on one single page. This is the main entry point into the more detailed QMAP/QViS process model.
ITIL Template: Core Discipline

Level 1 Templates: ITIL v3 Core Disciplines

A set of 5 QMAP/QViS Overview Diagrams for each of the ITIL core volumes, illustrating the ITIL v3 big picture.
ITIL Template: Main Process

Level 2 Templates: ITIL v3 Main Processes

A set of 20 Overview Templates for the ITIL v3 main processes (e.g. Change Management). The QMAP/QViS diagrams show on one single page what an ITIL v3 process is about. The viewer is able to zoom in on the detailed process descriptions.
ITIL Template: Process Details

Level 3 Templates: ITIL v3 Process Details

The ITIL Process Map v3 for QMAP/QViS comprises 104 detailed process flows (Event-Driven Process Chains - EPCs) for all ITIL v3 processes. These QMAP/QViS ESPs contain:

  • a complete view on all process inputs and outputs
  • detailed activity sequences
  • responsibilities for the activities, indicated by ITIL roles
  • linked checklists and document templates
  • a short description of the process objectives

Additional Reference Diagrams of the QMAP/QViS Process Map V3

Additional diagrams offer direct access to the different object types used in the QMAP/QViS process models:

Template: ITIL Glossary

Reference Templates: ITIL Glossary/Data Objects

The ITIL Glossary contains the ITIL terms and acronyms - information objects which are used in various parts of the QMAP/QViS ITIL reference models to define process in- and outputs. Whenever information objects are needed within the QMAP/QViS process models, they can simply be picked from this repository. Every information object features an ITIL compliant definition.
Template: ITIL Process Index

Reference Templates: ITIL Processes

For each of the ITIL v3 core volumes, all processes and sub-processes are depicted in a hierarchical way on one single page. The QMAP/QViS process indices make it possible to see at a glance what processes are there. All process templates are directly accessible from this page via links.
Template: ITIL Roles

Reference Templates: ITIL Roles

The ITIL Process Map v3 for QMAP/QViS contains an inventory of all the ITIL standard roles, complete with their descriptions. The ITIL roles are used within the detailed process templates to illustrate the responsibilities for performing single activities.
ITIL Template: Front Page

Front Page

A Front Page offers direct access to the various QMAP/QViS reference models and accompanying documents.
ITIL Template: Legend

Legend

A legend page explains the different types of shapes used in the QMAP/QViS process models.

Checklists/ Document Templates

80 checklists in Microsoft Word² format are used to enhance the QMAP/QViS process flows, describing some aspects of a process in more detail if necessary.

ITIL Checklists/ Templates

Example:

A checklist "CAB Agenda" is provided as part of the Change Management process to further explain the typical responsibilities of the Change Advisory Board.

Accompanying Documentation of the QMAP/QViS ITIL Process Map

Additional documents help to get started with ITIL and the ITIL Process Map v3 for QMAP/QViS.

ITIL Introduction, ITIL Templates for QMAP

Introduction into ITIL and the QMAP/QViS ITIL Process Map v3

This document contains a brief introduction into ITIL and explains how the ITIL Process Map V3 for QMAP/QViS was created from the ITIL books.
ITIL Implementation with ITIL Templates

Implementation Guide

ITIL implementation projects are characterized by a typical course of action, independent of the size of the company and its core business. This made it feasible to devise a time-tested project blueprint which can serve as a guideline for a wide range of ITIL and ISO 20000 initiatives.
ITIL KPIs, ITIL Templates for QMAP

ITIL Process Metrics (Key Performance Indicators - KPIs)

Process Owners use objective quality criteria to assess whether their processes are running "well". To support the selection of suitable KPIs, the ITIL Process Map v3 for QMAP/QViS contains a choice of suitable metrics for the most important ITIL processes.
ITIL PDF Quick References, ITIL Templates for QMAP

PDF Quick References

Additional PDF documents can be used as printouts to have quick access to the following information:

  • ITIL v3 Glossary
  • ITIL v3 Roles
  • ITIL v3 Process Descriptions
  • ITIL v3 Checklists

Factsheet and Product Specification: ITIL Process Map v3 for QMAP/QViS¹ Professional

Additional Information: ITIL Process Map v3 for QMAP/QViS¹ Professional

  • Try our product demo
  • Screenshots from product demo (use zoom function to see more detail)
  • FAQs on ITIL, ISO 20000 and ITIL Templates
  • Contact us to ask further questions or request a sample

1 - QViS¹ is the American (North and South) name for QMAP
2 - "Microsoft“ and "Word“ are registered trademarks of Microsoft Corp.

ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office. IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce.